FREQUENTLY ASKED QUESTIONS
- WALLPAPER + TEXTILEs
DO YOU OFFER A TRADE DISCOUNT?
HOW IS YOUR WALLPAPER PRINTED?
Our wallpaper is digitally printed in the USA.
HOW IS YOUR FABRIC PRINTED?
House of Nomad fabric is printed by hand in the USA on 55% linen, 45% cotton. The fabric is treated and softened, slight variations in color and texture are to be expected.
HOW ARE YOUR PRODUCTS SHIPPED?
Shipping is currently only available in the United States. All domestic orders are shipped via FedEx Ground, signature required. Swatch orders will be shipped via USPS. Expedited shipping is available for an additional charge. Signature is required to insure against loss, theft or damage, and to provide proof of delivery. You have the option to waive the signature requirement but we are unable to accept responsibility for lost or stolen packages, or for costs associated with reshipment in cases where incorrect shipping information was provided.
WHAT IS THE LEAD TIME FOR WALLPAPER?
Wallpaper and grasscloth is made to order with a lead time of 2-3 weeks.
DO YOU SELL WALLPAPER BY THE ROLL OR YARD?
Wallpaper and grasscloth full roll (9 yards).
WHAT IS THE LEAD TIME FOR FABRIC?
All fabric is made to order. Lead times are between 3-4 weeks.
HOW DO I KNOW HOW MUCH WALLPAPER OR FABRIC TO ORDER?
We strongly recommend working with a design professional or professional wallpaper installer to take precise measurements and determine quantities.
HOW DO I INSTALL MY WALLPAPER?
Our wallpaper is prepasted Our natural grasscloth requires adhesive. Professional consultation and installation recommended.
DO YOU HAVE ORDER MINIMUMS?
The order minimum for fabric is (3) yards. There is no order minimum for wallpaper and grasscloth.
CAN I ORDER CUSTOM COLORS AND/OR CUSTOM GROUNDS?
We currently don’t offer custom colors or custom grounds.
CAN I CANCEL MY ORDER?
Any cancellation requests must be made within 24 hours of placing an order. After 24 hours, orders of any kind cannot be cancelled.
All sales are final. We cannot accept returns or exchanges on any products.
HOW DO I SEE THE COLLECTION IN PERSON?
Come see us at one of our showrooms!
4401 Barclay Downs Drive,
214 King St.
Charleston, SC 29401
Our textile collection is also available at A. Hoke in Charlotte, NC.